Your information
How we handle your information.
A transaction file holds a lot of personal detail. This page explains exactly how we handle it: what happens on every file by default, and the one program that runs only if you say yes to it.
The default rules, on every file
Your documents run your transaction. That's it.
What you send us is used to coordinate your file — track dates, chase signatures, keep the deal moving. By default, it isn't used for anything else.
We don't sell your information.
Not your contacts, not your documents, not your clients' details. There is no list, and you're not on it.
We only share with people already on your deal.
Escrow, title, the lender, the other side's agent — the parties a transaction can't close without. Nobody else sees your file.
What we collect
To run a file we hold the transaction documents you send us, contact information for the parties, and the dates and terms of the deal. A coordinator — a person — reviews files as part of delivering the service.
When the file closes, you and your broker receive a complete copy of it.
When you contact us through this site
The contact form stores your name and email, plus your phone number and message if you choose to give them — and nothing else you typed. It records a scrambled version of the network address a message came from, for telling one source sending thousands of messages apart from many people sending one each; the address itself is never stored, and the scrambled form cannot be turned back into it. There is no analytics, no tracking pixel, and nothing on these pages loads from another company. The form does not accept documents — once we are working together, we tell you where to send them, so paperwork arrives somewhere it belongs to a file and not to a web form. Reply to any email from us and ask, and we will remove what you sent.
Text messaging
If you receive text messages from Prime Home Check, it is because you opted in: by checking the text-messaging box on a signed Prime Home Check service agreement (agents), by signing our one-page Text Messaging Consent form or completing the form at primehomecheck.com/sms-opt-in (buyers, sellers, and other transaction parties), or by texting JOIN to our number. We use that number solely to send transactional messages about your transaction — notices that documents were sent for signature, appointment and contract-date reminders, and document requests. Text messaging originator opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Message frequency varies with transaction activity. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance.
The property record program — separate, and only by permission
We’re also building something longer-term, and we’d rather explain it plainly than bury it in fine print.
Homes change hands with their history in a box somewhere — the roof that was replaced, the repair that was made after inspection, the systems that were serviced. That information is confirmed during a sale and then, mostly, lost. We think it should stay with the house.
With a buyer’s or seller’s explicit permission — and only then —
we extract facts about the property itself from transaction documents into a permanent record attached to the home: systems and their condition, repairs and improvements, inspection findings, documented history. Over time, records like these become a lasting, checkable history of the house — and may power reports and condition ratings about the property that future owners, and eventually businesses like insurers and lenders, can rely on instead of guesswork.
What’s in a property record — and what never is
- In: facts about the house — its systems, condition, repairs, and documented history.
- Never in: names, contact information, or personal or financial details about any person. The record is about the property, not about you.
How permission actually works
- Consent is its own step: a separate link sent to you, with the exact terms shown in plain language before you decide. Nothing is pre-selected — consent is an explicit button press, and declining has its own confirmation so a mis-tap cannot decide for you.
- Saying no changes nothing. Your transaction gets the exact same service either way.
- The exact text you agreed to is stored with your consent, word for word, with its version. What we extract is only what that version covered — if the terms ever change, your consent still means what it said on the day you gave it.
- You can withdraw consent by contacting us. Withdrawal takes effect as soon as we record it — nothing further is extracted under it. Facts recorded while your consent was active remain in the record, covered by the terms you agreed to.
Being straight about our interest
Property records are a business for us: as the record base grows, we expect to offer products built on it and to license property-level data commercially. That’s exactly why the rules above are strict — no personal information in the records, no data without explicit consent, and no consequences for declining. The program only works if people can trust it, so trust is the design constraint.
What we never do
Sell or rent personal information. Ever, to anyone.
Move anyone's information into the property record program without their own explicit consent.
Treat silence or a pre-checked box as permission. Consent is recorded per person, with the exact terms they saw and when they answered.
Penalize a declined consent — the service is identical either way.
Questions
If anything here is unclear, or you want to know what we hold on a file you were part of, reply to any email from us — or ask the coordinator on your file — and a person will answer.